| Dear Customer |
| Questionnaire in order to present your views and familiarity with identifying strengths and weaknesses of various units of Iron and Steel Industries has been setting light. Obviously, a clear and consistent answer to the questions with facts, in order to achieve our goals in improving service quality as well as more communication will help. In order for your convenience and signed anonymous questionnaire respondent has been set. |
| Company Name |
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| 1 - sheet steel consumption in your year? |
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| 2 - What percentage of your needs through the Noor iron and steel company can provide? |
A - less than 25 percent
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| 3 - What is your combination of consumer products? Please specify use cases? |
B - thin hot rolled products
F - tin plated
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| 4 - How to approach and style advice unit administrative staff and office telephone calls and inquiries in person how is |
D - Poor
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| 5 - Ability to establish how the company is calling? |
A - on call all hours of the difficulty comes
B - telephone hours are 9 to 13 takes place with difficulty
C - call 13 to 17 hours is done with difficulty
D - a problem no phone call
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| 6 - After a telephone call with the company, contact person or unit you are looking for easily done? |
A - Yes
B - No
C - with the interruption occurs
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| 7 - How to approach and style experts Sales accountability issues in relation to how your request is |
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| 8 - Can Sales for the unit itself needs before your application, before attempting to send invoice or negotiations regarding the raw materials are you? |
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| 9 - Follow-up required from time to time purchase deliveries from sales experts can be done? |
C - sometimes can be done
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| 10 - the amount of sales data for experts to answer your questions How do you evaluate? |
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| 11 - long before the time of issuance and send invoice after the order request how do you evaluate? |
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| 12 - ability to participate in procurement of required sheets How do you evaluate? |
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| 13 - Noor steel prices in comparison with the market how do you evaluate? |
C - is usually higher than market price
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| 14 - Your comment about the delivery time after the issuance of how money is |
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| 15 - Planning how to respond to customer's production is how? |
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| 16 - How to respond and the quality control unit in case of quality problems on how the product is purchased? |
C - Average
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| 17 - How Planning Response in production time and services over time how do you evaluate? |
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| 18 - perform quality services and cutting and packaging How do you evaluate? |
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| 19 - Rates of conversion services including shear and how? |
A - According to market convention
B - above the custom market
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| 20 - Rates include Weighbridge services side, how is the warehouse? |
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| 21 - Can Diversity Service (cut in different thicknesses, Nvarbry, page, color scheme ...) presented by light steel, ball answer all your needs are? |
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| 22 - rental rates and conditions freight transport by trailer and Kamyvnt provide light steel company with internal transport bill of lading is, to free transport companies is how? |
D - Poor
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| 23 - How to approach and answer style financial company's account balance and other items asking how do you evaluate? |
C - Average
D - Poor
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| 24 - Comment about the time of issuance, and billing and service after receiving the goods How? |
A - Excellent
C - Average
D - Poor
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| 25 - how likely the company or our products to friends and colleagues recommend |
D -9 to 10
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| 26 - Because of recommended / not recommended company products and explain it? |
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| 27 - a summary of comments, suggestions and criticisms of their performance in other cases, please provide Noor steel. |
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| In the end, you sincerely appreciate the cooperation we have |
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